Privacy Policy

1 Introduction

This Privacy Policy ("Policy") issued by QQDewa ("we", "us", "our", "the Platform") and applies to all personal data processed in connection with your use of the QDewa website athttps://qqdewa.cam and all associated services, features, and communications.

QDewa operates as an online casino and sports betting platform serving players across Malaysia, including users in Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, and other cities and regions. In providing our services, we necessarily collect and process certain personal data relating to registered users and website visitors.

We take our data protection responsibilities seriously. This Policy has been written in plain, accessible English to ensure that all users — regardless of their familiarity with legal or technical language — can understand how their personal data is handled. If you have any questions about this Policy that are not answered here, please contact us at [email protected].

2 Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person — including but not limited to name, email address, residential address, date of birth, payment details, IP address, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, transmission, erasure, or destruction.
• "Data Controller" means QDewa, which determines the purposes and means by which Personal Data is processed.
• "Data Processor" means any third party that processes Personal Data on behalf of QQDewa under written instruction and contractual obligation.
• "User" means any individual who accesses the QDewa platform, whether as a registered account holder or as anonymous visitor.
• "KYC" means Know Your Customer — the identity verification process required by QDewa before processing withdrawal requests.
• "Cookies" means small text files placed on your device by the QDewa website for the purposes of functionality, analytics, or personalisation.

3 Data We Collect

QDewa collects only the personal data that is necessary for the provision of our services, compliance with legal obligations, and the prevention of fraud. The categories of personal data we collect are set out below.

Data Category	Examples	Purpose
Identity Data	Full name, date of birth, government-issued ID number, nationality	Account registration, KYC verification, age verification (21+)
Contact Data	Email address, mobile phone number, residential address	Account communications, transaction notifications, support
Financial Data	Bank account details, e-wallet identifiers, transaction history	Processing deposits and withdrawals via Malaysian payment methods
Technical Data	IP address, device type, browser type, operating system, session data	Platform security, fraud prevention, performance optimisation
Usage Data	Pages visited, games played, wagering history, login timestamps	Service improvement, responsible gambling monitoring, analytics
Communications Data	Live chat transcripts, support emails, feedback submissions	Customer support, dispute resolution, quality assurance
Marketing Preferences	Communication opt-in/opt-out status, bonus participation history	Sending relevant promotional communications where consented

4 How We Collect Personal Data

QDewa collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting our support team, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including via cookies, web beacons, server logs, and similar tracking technologies.
• Third-party payment processors: Transaction confirmation and verification data received from Malaysian payment service providers including DuitNow, FPX, Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank, and Hong Leong, as well as international card schemes (Visa, Mastercard) and cryptocurrency networks (BTC, USDT).
• Identity verification providers: Where required for KYC compliance, we may receive data from third-party identity verification services used to confirm the authenticity of documents you submit.
• Publicly available sources: In limited circumstances, we may cross-reference publicly available information to verify the accuracy of data you have provided or to fulfil anti-money laundering obligations.

5 Data Processing & Use

QDewa processes your personal data for the following specific purposes. We do not use your data for any purpose not listed here without first providing notice and, where required, obtaining your consent.

• Account creation and management: To register your account, maintain your account settings, verify your identity, and communicate account-related updates.
• Transaction processing: To facilitate deposits and withdrawals via your chosen Malaysian payment method, to maintain accurate transaction records, and to resolve payment disputes.
• KYC and age verification: To confirm that all users meet the minimum age requirement of21 years and to comply with our obligations under applicable international gaming licensing requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity money laundering, account takeover attempts, and other security threats to the Platform and its users.
• Responsible gambling monitoring: To monitor usage patterns that may indicate problem gambling behaviour and to apply responsible gambling tools — including deposit limits, session controls, and self-exclusion — in accordance with our responsible gaming obligations.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support service using aggregated interaction data.
• Platform analytics and improvement: To understand how users interact with the Platform, identify technical issues, and improve game offerings, user interface design, and overall service performance.
• Marketing communications: To send you relevant promotional offers, bonus notifications, and platform updates, strictly where you have opted in to receive such communications. You may opt out at any time by contacting support.
• Legal and regulatory compliance: To fulfil obligations under applicable international gaming licences, anti-money laundering regulations, and any lawful requests from competent authorities.

6 Legal Basis for Processing

QDewa processes your personal data on the basis of one or more of the following lawful grounds, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil the contract between QDewa and a registered user, including account management, transaction processing, and customer support.
• Legitimate interests: Processing undertaken in furtherance of QDewa's legitimate business interests — including fraud prevention, platform security, and analytics — where those interests are not overridden by the fundamental rights of the data subject.
• Legal obligation: Processing required to comply with applicable laws, licensing requirements, anti-money laundering obligations, and lawful authority requests.
• Consent: Where processing is based on consent — such as the receipt of marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

7 Data Sharing & Disclosure

QQDewa does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with third parties only in the following limited circumstances:

• Payment service providers: We share financial data with Malaysian payment processors (including DuitNow, FPX, Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank, Hong Leong, Visa, and Mastercard) and cryptocurrency networks solely to process your deposit and withdrawal transactions.
• Identity verification providers: We engage regulated third-party KYC service providers to verify the identity documents submitted during account verification. These providers process data under strict contractual data protection terms.
• Game content providers: Technical session data may be transmitted to licensed game studios and live dealer operators for the purpose of delivering game content and recording wager outcomes.
• Analytics and security providers: Anonymised or pseudonymised usage and technical data may be shared with analytics and cybersecurity service providers for platform improvement and fraud detection purposes.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities when required to do so by law, court order, or our licensing obligations.
• Business transfers: In the event of a merger, acquisition, or sale of assets involving QQDewa, personal data held at that time may be transferred to the successor entity, subject to the terms of this Policy.

8 Data Retention

QQDewa retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for such longer period as is required to comply with legal, regulatory, or contractual obligations.

• Active account data: Retained for the duration of the account relationship and for a minimum of 5 years following account closure, in accordance with standard anti-money laundering record-keeping requirements.
• Transaction records: Financial transaction records are retained for a minimum of 5 years from the date of each transaction.
• KYC documentation: Identity verification documents are retained for a minimum of 5 years following account closure or the completion of the verification process, whichever is later.
• Support communications: Customer support interaction records are retained for a period of 3 years from the date of each interaction, for quality assurance and dispute resolution purposes.
• Marketing data: Marketing preference records and campaign interaction data are retained for a period of 2 years from your last interaction with a marketing communication, or until you withdraw consent, whichever is earlier.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identified individual.

9 Data Security

QDewa implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures include:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and QDewa's servers.
• Encryption at rest for sensitive personal and financial data stored on QDewa's infrastructure.
• Access controls: Strict role-based access controls ensure that personal data is accessible only to QDewa personnel with a legitimate operational need to access it.
• Segregated player funds: Financial deposits are held in accounts segregated from QDewa's operational funds, reducing financial risk exposure to player balances.
• Regular security audits and penetration testing conducted to identify and remediate vulnerabilities in the Platform's infrastructure.
• Incident response procedures are in place to identify, contain, and report any data security incident a timely manner.

10 Cookies & Tracking Technologies

QQDewa uses cookies and similar tracking technologies to improve your experience on the Platform, maintain session integrity, and gather analytics data. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These cookies maintain your session, remember your login state, and enable core functionality. They cannot be disabled without materially impairing your ability to use the Platform.
• Analytics cookies: Used to collect anonymised data about how users navigate the Platform — including pages visited, time spent, and links clicked. This data helps us improve the Platform's structure and content.
• Functional cookies: Used to remember your preferences (such as language settings or display preferences) to personalise your experience across sessions.
• Security cookies: Used to detect fraudulent activity, prevent account takeover attempts, and ensure the integrity of the Platform's authentication systems.

You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the Platform. QQDewa does not use cookies to serve third-party advertising or to track your behaviour across other websites.

11 Your Data Protection Rights

Subject to applicable law and our legitimate legal and operational obligations, you hold the following rights in relation to your personal data held by QQDewa. To exercise any of these rights, please contact us at [email protected].